Privacy Policy Surgga88 —
Security of Your Personal Information

Surgga88 takes data protection responsibility very seriously. As an online entertainment platform serving Malaysian users, we understand that your trust depends not only on the quality of the games we offer, but also on how we handle the personal information you entrust to us.

This Privacy Policy is drawn up in accordance with the requirements of the Malaysia Personal Data Protection Act 2010 (PDPA) and international data protection best practices. It transparently explains what data we collect, why we need it, how it is used, with whom it may be shared, and the measures we take to ensure its security.

By registering or using the service Surgga88, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using our platform and contact us to request account closure.

Surgga88 collects your personal data through several means — during registration, platform usage, and communications with our team. Below are the categories of data we collect:

Every piece of data we collect has a specific and legitimate purpose. surgga88 uses your personal data for the following purposes:

• Account Management: Registering, verifying, and managing your account on the surgga88 platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account securely and accurately.
• Identity Verification (KYC): Verifying your identity as part of our anti-money laundering compliance and child protection requirements.
• Platform Security: Detecting, investigating, and preventing fraud, money laundering, and other illegal activities that may affect the platform or other members.
• Customer Support: Responding to inquiries, resolving complaints, and providing any technical assistance you require.
• Service Communications: Sending important notifications related to your account, terms, platform updates, and relevant promotions (subject to your communication preferences).
• Platform Improvements: Analyzing usage patterns to improve user experience, platform performance, and the game collection offered.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support.

We do not use your data for third-party marketing purposes without your explicit consent.

Surgga88 does not sell your personal data to any third party. However, under certain limited circumstances, we may need to share information with the following parties:

• Technical Service Providers: Companies that help us operate the platform — such as cloud infrastructure providers, gaming software providers, and payment processors — who are bound by strict confidentiality agreements.
• Statutory Authorities: We will disclose information to competent authorities when required by law, court order, or valid legal process.
• Fraud Investigators: Specialized agencies that assist us in investigating and preventing fraud, money laundering, and serious security threats.

In all of the above situations, data sharing is limited strictly to the information that is genuinely necessary, and recipients are bound by confidentiality obligations equivalent to our own data protection standards.

Surgga88 continuously invests in the latest security technologies and procedures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and surgga88 servers is protected with the same industry-standard encryption used by leading banking institutions.
• Stored Data Encryption: Sensitive data stored in our databases — such as financial details and identity documents — is stored in encrypted format.
• Strict Access Controls: Access to member personal data within our company is restricted to staff who genuinely need it to perform their duties, based on the principle of least privilege.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity in real time.
• Regular Security Audits: Our platform undergoes security audits conducted by independent parties on a regular basis to identify and address any vulnerabilities.
• Two-Factor Authentication: Our system supports additional verification to protect your account from unauthorized access.

The surgga88 platform uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions correctly, and analyze usage patterns for improvement purposes.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and ensuring security. These cookies cannot be disabled.
• Preference Cookies: Saving your settings and preferences such as language and display options to deliver a more personalized experience.
• Analytics Cookies: Helping us understand how members use the platform so we can continuously improve our services. Analytics data is aggregated and does not identify individuals.

You can manage cookie settings through your web browser preferences. Disabling non-essential cookies may affect certain platform features but will not prevent you from using core functions.

As a data subject, you have certain rights regarding the personal data we hold about you. surgga88 respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact our support team via live chat on the Surgga88 platform. We will respond to your request within 30 business days.

Surgga88 retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for as long as your account remains active and for a reasonable period after closure to address any disputes that may arise.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysia's legal requirements for financial records.
• KYC Documents: Retained for the period prescribed by anti-money laundering laws, generally no less than five (5) years from the account closure date.
• Log and Technical Data: Typically retained for 12 to 24 months for security and investigation purposes.

Once the applicable retention period has ended, data will be securely deleted or anonymized in accordance with established procedures.

Surgga88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or developments in our platform services.

When significant changes occur, we will notify members via in-platform notifications or email to the address registered on your account. The latest update date is always displayed at the top of this document.

Continued use of the surgga88 platform after any changes take effect constitutes acceptance of the amended terms. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding how we handle your personal data, or if you wish to exercise any of the rights set out in this Privacy Policy, please contact our team:

We are committed to responding to all privacy-related enquiries within 30 working days from the date of receipt. For complaints requiring thorough investigation, we will keep you updated on progress regularly.